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Contact HelloFresh Australia for prompt support on meal plans, deliveries, and account queries. Efficient, friendly service awaits!

Contact HelloFresh Australia: Customer Support and Enquiries

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Get up to 40% off + Free Extras for 8 weeks

If you have a question, check out our <a href="/about/faq">Help Centre</a> for a range of Frequently Asked Questions. The content is always fresh!.

All you need to know about HelloFresh Australia

You can skip a week or cancel at any time

Have you seen our Delivery Check-in feature? You can use it to report any issues with your recent order - from box deliveries to queries about your ingredients. It’s so easy to get in touch - you can even use it to talk to one of our agents directly, to support you to get the problem sorted. If you need answers to your queries on the spot, you can use our self-reporting tool. It’s available 24/7 and is a super easy way to get help when you need it. 

Check out our new Delivery Check-in feature

Did you have a problem with your delivery?

Type your question into our virtual assistant who will help you find an answer to your question or put you in touch with our friendly customer care team.
 
If you can't see the pop-up, just check that your ad blocker is turned off or reach us via the HelloFresh App.

Still can’t find the info you're looking for?

At HelloFresh, we strive for perfection in every meal kit, but we understand that sometimes errors can occur. If you've encountered any issues with your ingredients or found a mistake in our recipes, we're here to help. Report any discrepancies, and we'll work swiftly to address them, ensuring your culinary experience with us remains exceptional.

Have you encountered any issues with your ingredients or found a mistake in our recipes?

Dive into HelloFresh for easy-to-follow meal kits and seamless service. Discover our diverse menu, flexible subscription options, and widespread delivery. Get quick support from our FAQs and stay in the loop with our app—all to enhance your home dining experience.


Navigate Your HelloFresh Journey

Step into our green kitchen where sustainability meets quality. From eco-conscious packaging to carbon-friendly recipes, we’re dedicated to sourcing ingredients responsibly and combating food waste. Join us in our mission for a sustainable future with every bite.


Cultivating Sustainability with HelloFresh

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.

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Make home cooking easy with HelloFresh

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Select meals with ease anytime, anywhere.

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Manage your deliveries from anywhere, anytime.

Download our app

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Choose your meals, manage your plan and view your recipes in our app.

Download the HelloFresh app

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Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! We only ask you to log in or create an account so we can send you an order confirmation but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select Plan Preferences, and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

Looking for corporate sales or partnerships?

Give the gift of stress-free dinners with pre-portioned ingredients and easy-to-follow recipes delivered to their door.

Meals made easy

Your recipient can choose from new & improved recipes every week and decide when and where to receive the meal kit.

Their box, their way

We deliver the right amount of fresh, seasonal ingredients and wholesome recipes to their door. 


Fresh flavours

Redeem it now to get fresh and delicious recipes sent your way!

Take the stress out of dinner with easy-to-follow recipes and fresh ingredients

Dinner made easy

Choose from a range of delicious new & improved recipes 

Fresh flavours 

Set your schedule

Click the link we sent to {{email}} to sign in.

We sent a link to {{email}} that you can use to log in to your account.

Get a link sent to your email to log in instantly. 

Something went wrong. Please try again later.

You selected {{mealCount}} meals based on your preferences. Explore more and edit now or after checkout.

This week’s menu

Pause or cancel anytime

No commitments

Enjoy cooking meals with quality meat, fish and a variety of seasonal produce.

Win over tastebuds of all ages with crowd-pleasing flavours.

Wholesome recipes designed specifically for families with young kids.

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

Catch our seafood and veggie meals at the top of your weekly menu.

Make meat-free meals easy and delicious, with 7 vegetarian and plant-based options every week.

Our widest variety of recipes featuring a range of quality proteins and seasonal produce.

Enjoy cooking exciting meals with new tastes and flavours.

Wholesome recipes designed specifically for families with young kids. 

Mix up your week with a delicious combination of vegetarian and meat recipes.

Wholesome and delicious meals that go easy on the carbs.

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Our Pescatarian preference features a combo of veggie and seafood meals.

Enjoy meals packed with protein and flavour

Whip up a meal with little time or effort and get the same delicious flavour.

A delicious variety of creative and wholesome vegetarian recipes.

2. Customise your plan size

Personalise Your Plan

You’ll see your preferred recipes first, but you can still choose from the full weekly menu.

Preference(s) saved!

Create account

Forgot password?

Would you like to set a password?

We'll use this as your default plan size, but you can customise it from week to week.

Choose your plan size

What kind of recipes do you like?

Classic Plan

Meat & Veggies

Family Plan

Family-Friendly

I eat everything

Premium recipe charge

Veggie Plan

Veggie

Christmas Box

Terms & Conditions

How it works

Please try again later or contact Customer Care at https://www.hellofresh.com.au/contact-us.

FAQs

Earn credits when your friend joins HelloFresh.

Refer your friends

Rewards

Learn how you'll get rewarded by simply ordering HelloFresh.

Wallet

Your discount(s) this week:

Unskip to use your discount(s):

Claim rewards

Send friends {{discountForFriend}} and get 50% off your next box for each one who signs up.

Get 50% off your next box when you give {{discountForFriend}}

Nice job! You made that look easy. We'll email you instructions on redeeming your prize when the challenge ends in {{daysLeft}} days.

You've unlocked the special prize!

For a limited time, you'll receive increased rewards for every friend you bring to the table. Introduce your friends to HelloFresh and unlock extra savings on your next box.

Get extra credit for sharing the key to weeknight dinners...only for a short time!

Give friends a free week of meals. and you'll get rewarded when they sign up using your personal code

Give friends a free box of meals and you'll get rewarded when they sign up using your personal code

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

Know someone who'd enjoy HelloFresh?

Nothing shared yet

You’ve been cooking with us a lot, so you’ve earned extra credit—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your credit rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s soccer championship final on 19 July!

Take your shot

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time, to use on future orders. Plus another shot at the final.

You earn 50% off your next box for each friend who places an order. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

They join. You’ll earn 50% off your next box.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

For each friend you refer, you earn 50% off your next box and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to HelloFresh and get rewarded when they receive their first box.

Your free box has been sent

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

You have {{availableFreebies}} free boxes to send

You have 1 more free box to send

Celebrate, support or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

Messenger

Facebook

More

Messages

Twitter

We’re sorry! Sharing is not available at the moment – please try again later.

Send friends our biggest discount, and get 50% off your next box when they sign up!

Earn when you share

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

How does the referral work

Send a free box

Your friend will get ${{discountForFriend}} off the first box, and you'll get 50% off your next box when they sign up using your personal code.

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

You’ve earned a free box to send to a friend.

Two people cooking together in a kitchen with a HelloFresh box on the benchtop

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Share free boxes with friends.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

{{numberClaimed}} of {{numberAvailable}} claimed

All Oura Rings have been claimed. Your referrals earned you {{amount}}.

Unlock it when 3 friends claim their free box.

Friends get {{discountForFriend}} off their first box, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send them a free box and you’ll earn {{creditForCustomer}} when they sign up.

Send them a free box and you’ll get 50% off your next box when they sign up.

Your friend would love one too.

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

Send an invite and let them enjoy a free box, delivered to their door. As a thank-you, you'll get ${{creditForCustomer}} off as soon as they place their order.

Give them a taste – it’s on us.

Keep an eye on your email for ${{creditForCustomer}} credit once your friend signs up successfully.

Free box sent!

My Referral Rewards

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Earn more by placing more orders In the meantime you can. share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} credit when they join)!

You have 1 more freebie left. Hurry up, it expires soon!

You have {{availableFreebies}} more freebies left. Hurry up, they expire soon!

Want to start earning credits?
Send your friends a discount!

Send a friend a free box and get ${{creditForCustomer}} off when they sign up.

Get ${{creditForCustomer}} off your next order

Get 50% off your next box

Ask your friend to scan this QR code.

Share in person

Plus, you’ll get ${{creditForCustomer}} off your next Order when they claim it.

They’ll sign up to get it, with no pressure to stay.

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Get {{creditForCustomer}} off your second box when they sign up.

Share a free box with a friend

Share free meals, get {{creditForCustomer}}

Get 50% off your next box when they sign up.

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