Managing My Account
As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!
You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.
Any changes to your first box with the exception of selecting your meals need to be updated by our customer care team. You can chat with our customer care team here
Please note, following the delivery of your first box, your weekly order cut-off will follow the schedule detailed HERE.
*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.
All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.
You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
Life happens, we get it! That’s why we have a 15 hour grace period after your order cut-off where we may still be able to help. Make sure you reach out as soon as possible and we’ll do our best to work some magic - no promises, but we’ll try!
You can chat with one of our friendly agents here. We are available 24/7 and are always ready to help!
If you need to change your personal details such as your email address or password, it's easy to do from your online account. Simply click the button below:
We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription click the button below:
Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your scheduled delivery cut-off which you can find in the ‘My Deliveries’ section of your account.
For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
We're sorry to see you go! Keep in mind that you can always skip a delivery.
Cancelling your subscription is easy, you just need to go to follow these steps(please note, you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'.
- Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
- Click on 'Cancel my subscription' in the bottom right hand corner.
- We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
- You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.
You’re not able to cancel your subscription via the app but you can easily skip a week. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website.
To cancel your subscription, simply follow these steps:
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'.
- Choose the subscription you'd like to cancel from the green tabs and click on it. If you have more than one (for example an additional fruit or juice box), you'll have to cancel them separately.
- Click on 'Cancel my subscription' in the bottom right hand corner.
- We'd appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.
- You will see the final screen confirming "Your subscription is now deactivated" and you will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so keep in mind that if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Just make sure you update your order before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here.
Having trouble accessing Freshy? Don’t worry we can help! If you can't see the pop-up, just check that your ad blocker is turned off or reach us via the app.
You can access Chef at any point by clicking the green message box icon located in the lower right corner of the Contact Us page.
Alternatively, you can also close Freshy at any point by clicking on the green x icon which is displayed when Freshy is open.
We changed the cut-off to give customers more flexibility! We can now offer you a quicker turnaround between your order day and delivery day, plus more time to choose your weekly recipes!
In addition to this, it gives customers more opportunities to order throughout the week. Having one weekly cut-off doesn’t work for everyone, so we now have multiple cut-off days linked to delivery days across all 7 days of the week.
For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
It’s quick and easy! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.
Just make sure any changes to your account are made by your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
To update your password, just click here.
Having trouble resetting your password? How frustrating! We can think of a few reasons this may be:
Reset password link is going to Spam - Check your Spam to see if the email password reset is hanging out there instead of your inbox.
It's your browser - Try clearing the cookies and cache of your browser, as this sometimes stops the email from being sent. We always recommend using Chrome or Firefox to manage your HelloFresh account.
Incorrect email address - We've all been there! If you think this is the case, please get in touch with our Customer Care team here.
To update your delivery address, click here. You'll be directed to another window (please give it a moment to load, sometimes we're a little busy in the kitchen).
Just make sure you update your delivery address before your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
You can! Whether you have guests coming for dinner or just want to enjoy the same delicious meal more than once in a week, you can now add extra servings of a recipe to your order. To select your meals, click here and add extra servings using the + and - buttons. Don’t forget to save your selection at the end.
Remember, any changes must be made before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!
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