Deliveries
When is my weekly order cut-off?
Any changes to your order (including selecting your recipes) need to be made by the weekly order cut-off. This varies according to which delivery day you choose and which state you are in.
Please note, your cut-off day may change after your first order, but will then remain the same for all subsequent deliveries.
You can find your weekly order cut-off in the ‘My Deliveries’ section of your account online, or on the ‘Home’ page of the HelloFresh app. The cut-off to make changes to your order will be listed above that week’s menu.
Please note, your cut-off day may change after your first order, but will then remain the same for all subsequent deliveries.
You can find your weekly order cut-off in the ‘My Deliveries’ section of your account online, or on the ‘Home’ page of the HelloFresh app. The cut-off to make changes to your order will be listed above that week’s menu.
Where do you deliver?
We currently deliver to areas in SA, VIC, NSW, ACT, QLD and NT, you can check the full list here. We are always expanding our geographic scope to provide even more customers with our delicious food, so if we don’t deliver to you yet, please check back here for future updates.
Your box will be delivered in your selected delivery window which you can view and change here. Just make sure any changes to your account are made before your your weekly order cut off.
Didn't get the info you're looking for? Click here to get in touch with us.
Your box will be delivered in your selected delivery window which you can view and change here. Just make sure any changes to your account are made before your your weekly order cut off.
Didn't get the info you're looking for? Click here to get in touch with us.
What if I’m not home to accept the delivery?
It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place.
Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.
Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.
I didn't get my box. What should I do?
Oh no! We are sorry that you have not yet received your delivery. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.
Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.
If you still need help, click here to get in touch with us.
Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.
If you still need help, click here to get in touch with us.
My box arrived damaged. What do I do?
We're really sorry to hear this. Please click here to get in touch with us so we can make this right.
How much does delivery cost?
Delivery fees are from $9.99. Your delivery fee will be charged separately to your meal box and will appear separately in your account. Some delivery windows may incur a dynamic high-demand delivery fee, subject to change on a weekly basis.
To see a breakdown of your charges, head to Order History in your online account.
To see a breakdown of your charges, head to Order History in your online account.
Why is there a high-demand delivery fee for some delivery windows?
Some delivery windows may incur an additional fee depending on demand. A high-demand delivery fee on certain delivery windows ensures that we can maintain high standards and efficiency in our logistical operations.
Please note that the demand fee is dynamic and is subject to change on a weekly basis. If you are able to be flexible with your delivery day and window, you may also be able to avoid a demand fee on your delivery.
Please note that the demand fee is dynamic and is subject to change on a weekly basis. If you are able to be flexible with your delivery day and window, you may also be able to avoid a demand fee on your delivery.
