As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!

You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Please note, following the delivery of your first box, your weekly order cut-off will follow the schedule detailed HERE.

*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.

Any changes to your order (including selecting your recipes) need to be made by the weekly order cut-off. This varies according to which delivery day you choose and which state you are in.

You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

For a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:

1. Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
2. Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
3. Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
4. Look out for your order confirmation and the email on how to manage your account. You're done!
   
   Welcome to HelloFresh!

To change your delivery day click here.

Just make sure you update your delivery information before your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

To update your delivery address, click here. You'll be directed to another window (please give it a moment to load, sometimes we're a little busy in the kitchen).

Just make sure you update your delivery address before your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

So you’ve ordered your box. Now for the fun part! Click here to choose your meals and create your perfect menu.

Just make sure you choose your recipes by the weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

It’s quick and easy! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.

Just make sure any changes to your account are made by your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

Want to change your box type, number of meals or number of people? No problem! Here's how to do it:

1. Log in to your HelloFresh account.
2. Click on your name at the top right-hand corner of the screen and then click 'Account Settings'.
3. Choose 'Plan Settings' on the left-hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
   
   Just make sure you update your order before your weekly order cut-off. To see a full map of delivery days and the associated order cut-offs, click here.

You bet! In the 'My Deliveries' area of your account where you select your meals, just select 'Add extra meal'. This will only apply to your next upcoming delivery, and your box will return to your regular number of meals after. You can select up to 10 meals per week. The price of the extra meals and your updated box price will be clearly displayed at the top of the page.

You can! Whether you have guests coming for dinner or just want to enjoy the same delicious meal more than once in a week, you can now add extra servings of a recipe to your order. To select your meals, click here and add extra servings using the + and - buttons. Don’t forget to save your selection at the end.

Remember, any changes must be made before your weekly order cut off. To see a full map of delivery days and the associated order cut-offs, click here so you can choose what suits you best!

For the time being we don't have a box that is designed for one person. Each of our recipes are designed with two or more in mind. Having said that, we do have many single-person households as happy customers. It works well; they can choose the 3-meal plan for 2 people and gain eternal popularity with their friends, tuck into any remaining food from their meals later in the week, or pack them for a work lunch the following day!