How frustrating! There are a few simple things that you can check first:

• Does the box you are trying to order match your voucher? For example, sometimes we have an offer for a 3 meal box and that voucher won't work for any other box type.
• Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
• If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
• Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen).
  
  Please bear in mind that voucher codes are not valid on meal upgrades or add-ons. Still no luck? Please contact our Customer Care team.

Here's how to use your discount voucher from us or one of our lovely partners:

If you're a new customer

1. Scan the QR code to automatically apply your discount OR head to this page
2. Select how many meals you'd like and how many people you're feeding
3. Select your preferences
4. Scroll down to the promo code box and enter your code. The discount will then be applied against the final cost.
5. Follow the steps to the check out 6. Check that the total has been updated and proceed to checkout. Please bear in mind that discount codes don't apply to upgrade recipes or Extras.
   
   If you're an existing customer
   
   
6. Head to your Account Settings
7. Click on 'Gifts & Discounts'
8. Enter your code
9. Your discount will be applied.

Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win, win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery (unless there is a current discount code on your account). If you’re having trouble finding this email, please check your inbox and spam folder.

What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.

Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

There are a few things to check to make sure your voucher has applied:

• If you're brand new to HelloFresh: check if the voucher applied by checking your Confirmation Email to review the charge applied.
  
  
• If you're reactivating your account: welcome back! Click here to check if your voucher has been successfully applied.
  
  Still want to confirm? Drop us a line and one of our friendly Customer Care agents will be in touch shortly.

HelloFresh customers can get Qantas points for ordering our boxes! When you sign up to HelloFresh, you will need to add your Qantas discount code in the checkout process and make sure the email address you use to sign up to HelloFresh is the same one that is on your Qantas account. This allows for your Qantas points to be linked.

Please note, Qantas points can take up to 60 days to apply to your Qantas account.

This offer is for new customers only, if you have an existing account with us, we are not able to apply Qantas points.

Here's how to redeem a gift card:

1. Head to the Gift Boxes page of our website here
2. Scroll down to 'Redeem a gift card' and enter your code
3. Select the date and time of delivery
4. We'll do the rest!

Oh no! There are a few reasons why your Qantas points may not have been applied: The Qantas discount code was not applied at the checkout. If you forgot to add your code, unfortunately this cannot be applied to your orders; The email address under your Qantas Account and HelloFresh account don't match, contact our customer care team for assistance here on 02 8188 8722; Qantas is working on it!

Points do take 60 days to apply to your account, rest assured they're worth the wait!

To redeem your free treat each week, simply follow the steps below:

1. First, log in to your account online via www.hellofresh.com.au
2. Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
3. Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
4. Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
5. Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
   
   Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
   
   Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.