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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

Sustainability

Why do you use so much packaging?

HelloFresh uses specially designed packaging to ensure your food arrives fresh and safe every time.

Also, by sourcing many of our ingredients directly from suppliers and delivering the produce to you without any detours, we remove steps from the traditional supply chain. This shorter supply chain means we avoid packaging and repackaging along the way. Plus, we use pre-portioned ingredients for our recipes, which means you also avoid food waste. As a result, your HelloFresh meals create 25%* fewer carbon emissions than the same meals made from supermarket ingredients. Learn more about our Life Cycle Assessment Study.

We are continuously looking to optimise and innovate with quality and sustainability in mind.

What else is HelloFresh doing to progress our sustainability goals or improve packaging?

By sourcing many of our ingredients directly from local suppliers we remove steps from the traditional supply chain. This saves carbon emissions by cutting back on transport time and extra storage. In fact, our Life Cycle Analysis has shown that HelloFresh meals create 15% fewer carbon emissions than the same meals made from supermarket ingredients. If you’re looking for recipes with the lowest carbon emissions on our menu each week, keep an eye out for the “Climate Superstar” tag.

We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more.

What type of bags does HelloFresh use for produce?

Your ingredients arrive in a barrier coated paper bags with a thin inner lining, to keep your produce fresher for longer. They are designed to go in your fridge, and reduce outside moisture from spoiling your ingredients. Goodbye soft carrots!

The best part? They're 100% recyclable.

Are the meal kit bags recyclable?
Yes! All of our meal kit bags are fully recyclable in Australia. Just make sure they're empty and clean before popping them in your kerbside recycling bin.
Why does the meal kit bag have a lining?
Our meal kit bags have a thin inner lining to make sure your ingredients stay fresher for longer! Think of it as an invisible superhero cape — it’s there to reduce outside moisture, protect your produce quality and is 100% recyclable.
Do I need to remove the lining before I recycle the bag?
Nope! The entire bag is recyclable so you don’t need to do anything special. Just make sure the bag is empty and clean, and you’re good to pop it into your kerbside recycling bin.
Is the lined meal kit bag compostable?
Not quite — due to the protective inner lining, the bag isn’t suitable for composting. But it is 100% recyclable, so it can still be responsibly disposed of in your kerbside recycling bin.
What material is the lined meal kit bag?
The bag is made of paper with a thin inner lining to help protect your ingredients from moisture - it's a lightweight, recyclable material added to keep your produce fresh.
Getting Started

Getting Started

Managing My Account

Managing My Account

About HelloFresh

About HelloFresh

Recipes & Ingredients

Recipes & Ingredients

My Payments

My Payments

Deliveries

Deliveries

Food Safety

Food Safety

Gift Cards / Vouchers

Gift Cards / Vouchers

Sustainability

Sustainability

Couldn't find the information you were looking for?

Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?

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Where is HelloFresh based in Australia?

HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.

What is HelloFresh customer service phone number?

You can contact our customer care team on 02 8188 8722.

What is a HelloFresh reactivation code and how do I use it?

Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.

Make home cooking easy with HelloFresh

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.
Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.