Getting Started
As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!
You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.
Any changes to your first box with the exception of selecting your meals need to be updated by our customer care team. You can chat with our customer care team here
*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.
We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:
- Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
- Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
- Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
- Look out for your order confirmation and the email on how to manage your account. You're done!
Welcome to HelloFresh!
As a new customer, you can choose from delivery windows 7 days a week* with a quick turnaround between placing your order and receiving your first box of delicious recipes!
You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.
*Not all delivery days are available in every postcode. Extended cut-off times are not guaranteed and are offered at the sole discretion of HelloFresh.
- Make sure you unpack the cool pouch in your box. This holds all the refrigerated ingredients for your recipes; such as meat, fish and dairy.
- Store the brown paper meal kit bags in your fridge. We recommend that you don’t unpack each ingredient from the meal-kit bags until you’re ready to cook - they keep things organised and ready to grab!
- Pop your recipe cards somewhere handy! Once you’ve chosen a recipe to cook, simply match the numbers on the top right of the recipe card to the corresponding meal-kit bag.
Want to change your box type, number of meals or number of people? No problem! Here's how to do it:
- Log in to your HelloFresh account.
- Click on your name at the top right-hand corner of the screen and then click 'Account Settings'.
- Choose 'Plan Settings' on the left-hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
Just make sure you update your order before your weekly order cut-off.
If you need to change your personal details such as your name or email address, it's easy to do from your online account. Simply click the button below:
If you have any questions, please feel free to reach out to us via live chat by clicking here and select 'Chat now' option. Our friendly Customer Care team is available 24/7 and will be more than happy to help.
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