Getting Started
We have delivery windows available 7 days a week*! Simply select what suits you when signing up.
To find your order cut-off for your first box, navigate to the ‘My Deliveries’ section of your account.
If you'd like to make delivery changes to your first box, you will need to contact our Customer Care team. Chat with us here
*Delivery days vary by postcode. Extended cut-off times are not guaranteed and may change at HelloFresh’s discretion.
Ready to save time and enjoy delicious dinners? Here's how to join the HelloFresh family:
Go to our website, select ‘Our Plans’ and choose a plan.
Create your account: select delivery day/time and add payment details.
Browse our delicious menu and choose your favourite recipes!
Read and accept the Terms & Conditions, then hit ‘Place your order.’
Check you received a confirmation email, and you're set!
Unpack your insulated cool pouch first – it holds items that need to be refrigerated, such as meat, fish, & dairy.
Store the brown paper meal kit bags in your fridge. The numbers on your meal kit bags correspond with your recipe cards, so it's best to keep the ingredients inside until you’re ready to cook.
Pop your recipe cards somewhere handy! When you've chosen a recipe to cook, simply match the number on the recipe card with the meal kit bag."
There are just a few basic pantry staples you’ll need to keep handy in your kitchen such as:
- salt & pepper
- olive oil
- vinegar
- brown sugar
- plain flour
- eggs
- milk
- butter
If you're unsure of what pantry items you need for your recipes, simply click on your recipes to view the full ingredient list in advance.
Log in to your HelloFresh account.
Click your name (top right of your screen), then ‘Account Settings.’
Select ‘Plan Settings’ and update the ‘Number of people’ drop-down.
Save changes before your weekly order cut-off."
If you need to change your personal details such as your name or email address, it's easy to do from your online account. Simply click the button below:
If you have any questions, please feel free to reach out to us via live chat by clicking here and select 'Chat now' option. Our friendly Customer Care team is available 24/7 and will be more than happy to help.
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