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You can skip a week or cancel at any time

Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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How do I redeem my voucher?

Here's how to use your discount voucher from us or one of our lovely partners:

If you're a new customer

  1. Scan the QR code to automatically apply your discount OR head to this page
  2. Select how many meals you'd like and how many people you're feeding
  3. Select your preferences
  4. Scroll down to the promo code box and enter your code. The discount will then be applied against the final cost.
  5. Follow the steps to the check out 6. Check that the total has been updated and proceed to checkout. Please bear in mind that discount codes don't apply to upgrade recipes or Extras.

    If you're an existing customer

  6. Head to 'Benefits'
  7. Select "Redeem promo Code'
  8. Enter discount code & select 'Enter code'
  9. Your discount will be applied.

Getting Started

Managing My Account

About HelloFresh

Recipes & Ingredients

My Payments

Deliveries

Food Safety

Gift Cards / Vouchers

Sustainability

Couldn't find the information you were looking for?

Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?
Contact us here. Type your question into Freshy, our virtual assistant. Freshy can quickly find the answer you need or help connect you to an agent.
Where is HelloFresh based in Australia?
HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.
What is HelloFresh customer service phone number?
You can contact our customer care team on 02 8188 8722.
What is a HelloFresh reactivation code and how do I use it?
Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.

Make home cooking easy with HelloFresh

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.
Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.