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You can skip a week or cancel at any time

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You can skip a week or cancel at any time

Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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Is HelloFresh a subscription?

Yes. We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis. It’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) off your hands. We just leave you to do the fun bit – choosing your favourite dishes, cooking and eating with your loved ones!

We know subscriptions have got a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your lifestyle! Enjoy week-to-week flexibility, and you can make account changes, skip weeks or cancel your account at any time before the weekly order cut-off.

Can I see the nutritional value of each recipe?

Yes! Our recipes include information on the amount of energy (KJ), carbohydrates, protein and fats & salt in each meal, which you can find printed on the recipe card or alongside the recipes online.

Any allergens are included on the recipe cards and online, and further information about the ingredients can be found here.

Getting Started

Managing My Account

About HelloFresh

Recipes & Ingredients

My Payments

Deliveries

Food Safety

Gift Cards / Vouchers

Sustainability

Couldn't find the information you were looking for?

Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?
Contact us here. Type your question into Freshy, our virtual assistant. Freshy can quickly find the answer you need or help connect you to an agent.
Where is HelloFresh based in Australia?
HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.
What is HelloFresh customer service phone number?
You can contact our customer care team on 02 8188 8722.
What is a HelloFresh reactivation code and how do I use it?
Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.

Make home cooking easy with HelloFresh

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.
Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.