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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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What else is HelloFresh doing to progress our sustainability goals or improve packaging?

By sourcing many of our ingredients directly from local suppliers we remove steps from the traditional supply chain. This saves carbon emissions by cutting back on transport time and extra storage. In fact, our Life Cycle Analysis has shown that HelloFresh meals create 15% fewer carbon emissions than the same meals made from supermarket ingredients. If you’re looking for recipes with the lowest carbon emissions on our menu each week, keep an eye out for the “Climate Superstar” tag.

We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more.

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Do you have a question regarding your subscription, billing & payments, substituted or missing ingredient / meal?

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Where is HelloFresh based in Australia?

HelloFresh currently supplies millions of meals every week from two distribution centres in Sydney and Perth.

What is HelloFresh customer service phone number?

You can contact our customer care team on 02 8188 8722.

What is a HelloFresh reactivation code and how do I use it?

Our valued returning customers are greeted with a generous discount on their first few boxes as a special welcome back gift. This discount is automatically applied to their account when placing a new order, making it even easier to enjoy.

Make home cooking easy with HelloFresh

Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.
Not sure what to make for dinner? Receive the most delicious easy-to-cook meals at your door every week. Packed to stay fresh, our meal kits fit perfectly into your fridge and come with super easy recipes that turn out amazing every time.