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First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains all your cold ingredients like dairy and meat.

If it looks like an ingredient is still missing or packed incorrectly, please log the issue here so we can make this right.

We're sorry to hear you've received an ingredient that is not up to the high standards we expect.

We take all these cases seriously and will be sure to make it up to you. Please log the issue here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.

You can view your upcoming menus in your online account by clicking the button below:

Our new preference ‘No Bread or Pasta’ is now the most suitable choice for customers aiming to avoid or reduce their gluten intake.

If you are looking for the old ‘Naturally Gluten Free’ preference, it is no longer available. However please note, you can continue to receive the same menu selection with the new ‘No Bread or Pasta’ preference. If you were already on the ‘Naturally Gluten Free’ preference, you will have been automatically switched to the new ‘No Bread or Pasta’ preference and you will continue to receive the same menu selection as when you were before.

However, please note, our No Bread or Pasta recipes are not labelled as or classified as gluten free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Is the ‘No Bread or Pasta’ preference suitable for coeliacs?

Recipes in the ‘No Bread or Pasta’ preference are not suitable for coeliacs to consume.

These recipes do not include any ingredients that contain wheat, rye, barley or oats, therefore they are the most suitable for customers aiming to avoid or reduce their gluten intake. However ‘No Bread or Pasta’ recipes are not labelled as or classified as gluten free due to risks of cross-contact in grain farming and production facilities.

Why has the name of my preference changed?

The ‘Naturally Gluten Free’ preference name has been changed to ‘No Bread or Pasta’ due to compliance reasons according to the Food Standard Code. This preference now comes under the name ‘No Bread or Pasta’.

We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day! You can find all the allergen information for your ingredients here.

Gluten Free
We offer recipes on our weekly menu that do not include 'bread or pasta; these come under the ‘No Bread or Pasta’ menu preference. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Paleo/Vegan/Keto
At this stage we don't have a purely paleo, vegan or keto meal plan available. However you can always select your meals each week and we have a diverse range of plant based recipes. This should allow you to align your HelloFresh with your dietary needs. We also find a little tweaking will allow you to enjoy HelloFresh with your Paleo or Ketogenic diet!

Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

Keep in mind, the ingredients are separately packed and clearly labelled so you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat. Many of our customers with special dietary needs in the family find that our HelloFresh boxes work well for them!

Our chicken is packaged depending on your box type:

Cryovac: This means your chicken is vacuum sealed for freshness purposes. Some oxygen is removed from the packaging to preserve the quality. This can cause a sulphur or ""eggy"" smell when opened. All you need to do is open up the package and allow it to sit for a couple of minutes before cooking.

Tray: Our trayed chicken does not contain any chemicals to prolong its shelf life. When you open the packaging, you may experience a confinement smell upon opening. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate. All you need to do is open up the package and allow it to sit for a couple of minutes before cooking.

Should you have any concerns about the quality of your chicken, please get in touch with us.

Our veggies arrive to us from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later. For tips on how to store your leafy green herbs, check out this advice from our Head Chef Tom.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use Cryovac technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it.

We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb. If you know you won't be home to cook, or only want to prepare part of your meal, our chicken, red meat and pork are safe to be frozen providing the product label does not state otherwise.

Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.

Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!

Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!

Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).

At HelloFresh, although we use mostly conventional produce rather than organic, we do try and source our ingredients from ethically responsible suppliers and will always try and source Australian produce wherever possible. We pride ourselves on providing our customers with only fresh quality ingredients.

We know it's important for you to know where your food comes from, and exactly what goes into it. Click here for more information.

We love hearing your feedback! In fact, we use it in the recipe development process to make sure our recipes are always to your liking. Each week, we send an email asking you to rate your recipes from the previous week. The email will link you to our website where you can give each recipe a score and provide any additional feedback. Alternatively, you can rate your recipes through the HelloFresh app or on the 'Past Deliveries' page.

Be sure to give your favourite recipes 4 stars so we can ensure to bring back those customer favourites from time to time!

Yes! Our recipes include information on the amount of energy (KJ), carbohydrates, protein and fats & salt in each meal, which you can find printed on the recipe card or alongside the recipes online.

Any allergens are included on the recipe cards and online, and further information about the ingredients can be found here.

We're sorry to hear that your recipe card is missing, but no worries—we’ve got you covered! You can find all our recipe cards in our recipe archive here and on your weekly menu.

Simply click here, choose the meal you'd like to cook, select "Cook it' this will bring you to the cooking steps. You also have the option to download a printable PDF.

Please note: Recipe cards are only visible on your weekly menu during the week of your delivery.

You can also use our app! Just select your meal, scroll through the cooking steps, and take advantage of the built-in timer by tapping the timer icon in the top right corner. Happy cooking!

Hungry for more? Make mealtime go even further by adding Veggies & Roots, a Seasonal Salad or Cheesy Garlic Bread to complement your meals.

Sides are available from an additional $5.99 per serve.

Don't forget to make any menu additions before your weekly order cut-off.