COVID-19 Updates

What are you doing to ensure the virus isn’t transmitted via your drivers?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our drivers. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent hand washing. Drivers have also been advised to stay home if they are feeling sick, exhibit any symptoms of acute respiratory illness or have been in close contact with confirmed cases of infection.

Information up to date as of Monday, 06.04.2020

Do we have to expect any delays in delivery?

We are doing everything to make sure everyone receives their box on time. As always, you will receive an SMS informing you of your delivery including the tracking link for your box. Please check your delivery address is up to date to ensure we deliver your box to the right place. Any potential changes to the delivery can be found real-time using the link in the SMS.

Information up to date as of Tuesday, 04.08.2020

Is the virus transmitted through food?

There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

Information up to date as of Monday, 06.04.2020

Are the recipes and ingredients going to change any time soon?

We are not experiencing any shortage of supply. However, due to unusual buying patterns, certain ingredients might not be as easy to get at this time. We might have to substitute some ingredients but we'll always do this with the recipe in mind.

Information up to date as of Tuesday, 04.08.2020

Do you source ingredients from any of the affected regions and if so - which ones?

Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place throughout our supply chain to ensure that you only receive the best ingredients. Additionally, there is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

Information up to date as of Monday, 06.04.2020

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our drivers.

Information up to date as of Monday, 06.04.2020

How do you guarantee hygienic packaging and transportation of food?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place throughout our supply chain to ensure that you only receive the best ingredients. Additionally, there is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including the Food Standards ANZ (FSANZ).

Information up to date as of Monday, 06.04.2020