COVID-19 Updates

31st August 2021 - An update on COVID-19 impacts and our ongoing response

Dear customers,

We’d like to provide you with an update following recent developments in the COVID-19 situation across the eastern states of Australia.

Like all food businesses we have been adapting our operations as we navigate the evolving situation and the challenges they pose. Currently there are disruptions across the entire food supply chain. There is no cause for alarm regarding the quantity of food available, but due to workforce interruptions and difficulties in interstate logistics we are seeing that there are delays in both our upstream and downstream supply chains.

As always, the health and safety of our employees and customers remains a top priority. We are working closely with state health authorities to ensure the health and safety of our entire team across our fulfilment centres, and have implemented comprehensive safety measures to protect our workers and keep our operations running. Our team is doing essential work for so many households - including frontline workers, and we are very grateful for their tireless commitment during this challenging period.

During this time we would like to thank all our customers for their patience and understanding. Please know that our customer care team is working hard to help with a large number of requests. In order to prevent you from having to wait for a response, we’d ask that you please refer to the COVID-19 Update section of our Help Centre where we are providing frequent updates to our service.

If we have to make changes to your order or your delivery, we will inform you via SMS as soon as possible. You can also check the status of your delivery using the tracking link available via the ‘My Deliveries’ page on web or via the app.

Thank you again for your ongoing support and understanding.
The HelloFresh team