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HelloFresh

Congrats! Your first HelloFresh box will be on your doorstep soon. In the meantime, we’ll help you get familiar with how best to manage your HelloFresh account with these handy tips and instructions.

I’ve joined HelloFresh, now what?

Managing your account

Here's what to expect

<strong>Your box can stay out of the fridge for up to 24 hours from delivery.</strong> Your sensitive ingredients are stored in insulated cool pouches with ice packs. Simply transfer the items to your fridge once you are home.

Fresh deliveries - even when you’re not home.

Keep tabs on your box’s journey and see a picture of where your box was left. You’ll receive an SMS the day before your delivery with a link you can follow.

Track your box - from our warehouse to your doorstep!

Some basic pantry ingredients will be needed for cooking your recipes. Keep items like olive oil, vinegar and salt &amp; pepper on hand and check out your recipes online or via our handy app to see what you’ll need.

Check your pantry!

Frequently Asked Questions

Choose your recipes, skip a week and manage your account on the go.

Download the HelloFresh app

Success! You created an account without a password.

Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! We only ask you to log in or create an account so we can send you an order confirmation but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly plan. Don’t worry, you can stop the plan at any time! Go to Our Plans, select plan preferences and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

Looking for corporate sales or partnerships?

Give the gift of stress-free dinners with pre-portioned ingredients and easy-to-follow recipes delivered to their door.

Meals made easy

Your recipient can choose from new & improved recipes every week and decide when and where to receive the meal kit.

Their box, their way

We deliver the right amount of fresh, seasonal ingredients and wholesome recipes to their door. 


Fresh flavours

Redeem it now to get fresh and delicious recipes sent your way!

Take the stress out of dinner with easy-to-follow recipes and fresh ingredients

Dinner made easy

Choose from a range of delicious new & improved recipes 

Fresh flavours 

Set your schedule

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No commitments

Enjoy cooking meals with quality meat, fish and a variety of seasonal produce.

Win over tastebuds of all ages with crowd-pleasing flavours.

Wholesome recipes designed specifically for families with young kids.

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

Catch our seafood and veggie meals at the top of your weekly menu.

Make meat-free meals easy and delicious, with 7 vegetarian and plant-based options every week.

Our widest variety of recipes featuring a range of quality proteins and seasonal produce.

Enjoy cooking exciting meals with new tastes and flavours.

Wholesome recipes designed specifically for families with young kids. 

Wholesome and delicious meals that go easy on the carbs.

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Our Pescatarian preference features a combo of veggie and seafood meals.

Whip up a meal with little time or effort and get the same delicious flavour.

2. Customise your plan size

Personalise Your Plan

You’ll see your preferred recipes first, but you can still choose from the full weekly menu.