I’ve joined HelloFresh, now what?

Congrats! Your first HelloFresh box will be on your doorstep soon. In the meantime, we’ll help you get familiar with how best to manage your HelloFresh account with these handy tips and instructions.

Managing your account

Plan your perfect menu

You can browse the menus six weeks in advance and swap your recipes to plan your perfect menu each week. Or, leave it up to us and we’ll select your menu based on your preferences.

Select my meals

Easy delivery

We deliver everything you need, straight to your door on a day or time that suits you. Plus, our boxes have been designed to keep your ingredients cool and fresh until you’re home.

Manage my account

Flexible plans to suit you

Our flexible, no lock in plans mean you can manage your account, your way. Pause or skip a week when you need, change your delivery day or time - either online or via our free mobile app.

Skip a week

Plan your perfect menu

You can browse the menus six weeks in advance and swap your recipes to plan your perfect menu each week. Or, leave it up to us and we’ll select your menu based on your preferences.

Select my meals

Easy delivery

We deliver everything you need, straight to your door on a day or time that suits you. Plus, our boxes have been designed to keep your ingredients cool and fresh until you’re home.

Manage my account

Flexible plans to suit you

Our flexible, no lock in plans mean you can manage your account, your way. Pause or skip a week when you need, change your delivery day or time - either online or via our free mobile app.

Skip a week

Here's what to expect

Fresh deliveries - even when you’re not home.

Your box can stay out of the fridge for up to 24 hours from delivery. Your sensitive ingredients are stored in insulated cool pouches with ice packs. Simply transfer the items to your fridge once you are home.

Track your box - from our warehouse to your doorstep!

Keep tabs on your box’s journey and see a picture of where your box was left. You’ll receive an SMS the day before your delivery with a link you can follow.

Check your pantry!

Some basic pantry ingredients will be needed for cooking your recipes. Keep items like olive oil, vinegar and salt & pepper on hand and check out your recipes online or via our handy app to see what you’ll need.

Frequently Asked Questions

How flexible is it? Am I locked in!?

We run a flexible subscription with no minimum term or lock-in plans. Swap meals, change your delivery and skip or pause weeks in your online account!

What if I’m not home for my delivery?

No problem! Just provide us with instructions on where to put your box. We’ll send you an SMS reminder the day before delivery with a tracking link and our drivers will attach a picture of where your box was left.

What if there are certain foods I don’t eat?

Every recipe comes with nutritional and food allergen information. You can find this online when selecting your recipes and you’ll see that their a range of proteins, naturally gluten free and vegetarian recipes to choose from.

How will my food stay cool?

We carefully handpack all your sensitive ingredients in insulated cool pouches with ice packs to ensure freshness. Plus, our fully refrigerated vans keep your box cool in transit!
See all FAQs