Yes, we are a weekly subscription service, but there is no minimum term, and you can change your deliveries to fit with your lifestyle. The cut-off for subscription adjustments (pauses, cancellations, order restarts, address and box type changes)
made through the online customer login is midnight on the Wednesday before your next delivery. Please note that we do not accept cancellation requests over the phone.
To find out more, go to Manage your subscription.
Is there a minimum subscription length?
Nope, there is no minimum term, just remember to login and make the changes to your account before Wednesday midnight the week prior to your next delivery.
How do I deactivate my subscription?
Cancelling your subscription is easy. Just make sure to do so by the Wednesday prior to the delivery by 11:59PM (Sydney time) via your online account, or by 4PM if you'd like Customer Care to make the change on your behalf.
To cancel online yourself, just need to follow these steps:
1. Login to your online account and click on your name at the top right corner, and select Settings.
2. Scroll down and click on deactivate my subscription in the bottom right hand corner. Please note that if you also have a fruit box or multiple subscriptions, you will need to go through two cancellation processes- these can be navigated between using the green tabs above Subscription info at the top of the page, which are named based on the box type.
3. Follow the steps to cancel, which allows you to choose to deactivate right away or select a last delivery date.
4. Complete the short survey and let us know what you think of your HelloFresh experience!l
5. Once you complete the process, you will receive an email confirming your cancellation was successful. Please contact us if you do not receive an email confirming your cancellation, as it may not have been successful.
Can I put my subscription on pause?
Yes you can. If you're travelling or would like to hold your subscription for any reason, simply login to your account and manage your subscription right there. Just make
sure that you make these changes before Wednesday midnight prior to the following week's delivery.
How much will I be charged each week?
This will change depending on what box size and type you choose, so please refer here.
Delivery is usually free, or a small fee for premium delivery windows.
When will I be charged?
Once you sign up for your first HelloFresh box you will be charged right away. For all subsequent deliveries you will be charged after orders are confirmed and before orders are dispatched, usually on Thursday. Please allow a few days for the charge to show on your account. If the payment doesn't go through, you will be sent an invoice.
What happens if I receive an invoice?
Once you receive an invoice you must make payment according to the instructions on the invoice. We are unable to reattempt to charge your card for a delivery associated with an invoice that has been generated.
Manage your account
Can I change to another box?
You can always change your box type (Classic, Vegetarian or Family), number of meals, and number of people. Just login to your account and update your order before Wednesday 11:59PM (AEST)
prior to the following week's delivery.
What if I change my address?
Let us know as soon as you can. To update your delivery details, login to your account and make the changes before Wednesday 11:59PM (AEST)prior to your next delivery. For detailed
instructions and "how to" videos go to Manage your subscription.
What if I change my credit card?
Just login to your account and make the changes before Wednesday 11:59PM (AEST)prior to your next delivery. For detailed instructions and "how to" videos go to Manage your subscription.
All future payments will be taken from the most recent details added to our system.
Where do you deliver?
We deliver to most suburbs in Brisbane, Sydney, Melbourne, Adelaide, Canberra and in Albury, Bendigo, Ballarat, the Gold Coast, Sunshine Coast and Southern Highlands. We are always explanding our delivery area, so enter your postcodes here to see if you're within our delivery area!
When do you deliver?
Orders made before Wednesday 11:59PM (AEST) will be delivered the following week. For a full list of specific delivery times, please see our delivery page.
Can I request a specific delivery time?
We cannot commit to a smaller delivery window at this stage – but we do offer estimated arrival times for many of our customers on delivery day. We expect you will get to know your driver and when he is usually in your neck of the woods as
What if I’m not home to accept the delivery?
If you will not be at home, we can leave it in a safe place nominated by you, or we can ring on a neighbour’s doorbell. Please leave specific delivery instructions on the checkout page for our drivers to follow.
My box didn’t arrive, what should I do?
Let us know. Email email@example.com or call 02 8188 8722. We will make sure that your box gets delivered.
I am missing something from my delivery, what should I do?
Hopefully this never happens but if it does please let us know. Send an email to firstname.lastname@example.org so we can learn from your feedback and make amends in your next delivery.
Ingredients and cooking
Can I choose my meals?
Not at this stage. We sell standard boxes with exactly the same content which allows us to buy, pack and deliver in a very efficient manner. This in turn allows us to offer our product at a good price. Our recipe satisfaction scores suggest
that our customers are very happy with us choosing their meals for them! And, you can always view the upcoming week's recipes here.
Do you cater for special dietary requirements?
Unfortunately not since all our boxes have exactly the same content. However, the ingredients are separately packed and clearly labelled so there is the opportunity for you to omit or substitute offending
Do I need any other ingredients, such as salt or olive oil?
Yes, we assume you have a bit of a pantry. Things like oil, salt & pepper, and some of the best-known cooking condiments like soy sauce, white wine vinegar, mustard, and perhaps even an egg or a little milk. We will always let you know what
the assumed pantry items are before your box gets delivered to give you enough time to stock up.
Where do you source your produce?
We provide our customers with fresh, high-quality ingredients while ensuring our suppliers get a good deal too! We’re proud to be buying from family-operated local businesses and will continue to do so as we grow. For more information about
our suppliers have a look here.
Do you have the nutritional value of each recipe?
All of our HelloFresh meals are designed to keep you fighting fit. Our recipes provide information on the amount of calories, carbohydrate, protein and saturated fat. If you would like any more information just get in touch with us anytime.