How Does a Healthy Meal Delivery Service Work | HelloFresh

How HelloFresh Works

customize your plan

Pick a plan that fits your lifestyle

Whether you're a vegetarian or an omnivore, cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family friendly recipes, then select how many meals you need and for how many people.

How do I pick the right plan for me?
Choose based on your diet

We offer 3 plans: classic, veggie and family. Our classic plan features a variety of meals with meat and fish. Our veggie plan is curated for vegetarian diets and our family plan features recipes that will keep even the youngest picky eaters happy.

Select size and frequency

Each plan offers different options to fit your schedule and household size. Choose how many people you want to cook for (2 to 4 people, or a family of 4-5) and how many nights a week you want to cook (3, 4 or 5 meals, or 4 meals for family).

Choose delivery time

Select from a range of options from Sunday - Tuesday, and a time that suits you. Delivery times may vary, depending on your location.

customize your plan

Get quality ingredients delivered to your door

We scour the country to find the best seasonal produce and amazing suppliers so we can always fill your deliveries with ingredients that will knock your socks off. We package up these ingredients in just the right amounts for you, and deliver it to your door with our bespoke recipes!

What is in a HelloFresh box?
Simple recipe cards

Each meal is accompanied by a recipe card featuring step-by-step instructions, an ingredient list and nutritional information to guide you.

Ingredients packed with care

We pre-portion and pack all the ingredients with love, so you don't have to worry about last minute trips to the supermarket.

Cooling material

Sensitive items are packed with cool gel ice packs and your whole box is insulated with biodegradable material. It means your delivery stays fresh fresh until you get home.

meal swap

You cook amazing meals at home

With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills and innovative methods as you take on cuisine from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety!

What do I need?
No fancy kitchen kit

All of our recipes are designed to be whipped up in a kitchen using only basic equipment. No fancy utensils required!

We'll let you know about any extras

We assume you'll have a few pantry items at home like oil, vinegar, soy sauce, salt anbd pepper. We'll always let you know about these items ahead of time - and we'll provide everything else you need!

access anywhere

Access your account anywhere

Going away or need a break? No worries! You can pause your deliveries, change your order details or modify your HelloFresh plan anywhere you go. Either from your computer or with our iPhone and Android apps, you can access your account on any device.

How can I pause, modify or cancel my plan?
Pause/unpause weekly

You can pause or unpause upcoming deliveries until Wednesday the week prior to your next scheduled delivery. Just log into your account and click pause/unpause or any week you want.

Modify or cancel plan

Easily switch between plans or cancel your plan completely from your account settings area. Your HelloFresh plan fits in with your lifestyle, not the other around.

customer care

Our customer care team is here for you

In case you have questions or comments, our customer care is always happy to help. Check out our FAQs or call, email and chat with one of us directly.

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