How to Manage Your Account

Because only you know when you are hungry we have made the account management process as easy as possible. To make changes to your account, simply log in with your username and password.

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To guarantee the highest quality produce we need a little time to plan ahead. This is why we ask you to let us know by 11:59PM (Sydney time) the Wednesday before the following week's delivery.

Pausing Your Order




*The cut-off for any pauses, order restarts, address and box type changes made online is 11:59PM (Sydney time) on the Wednesday before the next delivery. Emails need to reach us by Wednesday 4PM (Sydney time).

Editing your Subscription and Account Info



If you're unsure if a change has been successful, reach out to our friendly Customer Care team.

To deactivate your account, click on Settings and then Deactivate my Subscription. Please note, if you have several boxes they must be deactivated separately.

Note: Fortnightly subscriptions always run from your original start date and it is not possible for you to change this pattern through our website. if you need to change your delivery interval, reach out to our Customer Care team.
Changes to your account will only take effect after your first delivery, so if you need to make a change to your first box, simply get in touch with us before our deadline to make the change for you. Get in touch via our Help Center.